Privacy Policy

VidiEdge Pty Ltd ("we," "our," or "us"), a private company registered in South Africa, is committed to protecting your privacy. This Privacy Policy explains how your personal information is collected, used, and disclosed by VidiEdge. It applies to our app and its associated subdomains, alongside our application, VidiEdge. By accessing or using our Service, you signify that you have read, understood, and agree to our collection, storage, use, and disclosure of your personal information as described here and in our Terms & Conditions.

Definitions and key terms

• Cookie: a small amount of data generated by a website and saved by your web browser.
• Company: "Company," "we," "us," or "our" refers to VidiEdge Pty Ltd.
• Country: where VidiEdge is based — South Africa.
• Customer: the company, organization or person that signs up to use the VidiEdge Service.
• Device: any internet connected device used to visit VidiEdge.
• IP address: a number assigned to devices connected to the internet, which can be used to estimate location.
• Personnel: individuals employed by or under contract to VidiEdge.
• Personal Data: any information allowing identification of a natural person.
• Service: the service provided by VidiEdge as described on this platform.
• Third-party service: advertisers, sponsors, and promotional or marketing partners.
• You: a person or entity registered with VidiEdge to use the Services.

What Information Do We Collect?

We collect information from you when you visit our app, register on our site, place an order, subscribe to our newsletter, respond to a survey or fill out a form, including:

• Name / Username
• Phone Numbers
• Email Addresses
• Billing Addresses
• Password

End User and Customer Information from Third Parties

VidiEdge will collect end user data necessary to provide the VidiEdge services to our customers. End users may voluntarily provide information they have made available on social media websites. We also receive some information from third parties, for example automated fraud-detection services, when you contact us. You can control how much of your information social media websites make public by adjusting your privacy settings.

Do We Share the Information We Collect With Third Parties?

We may share information, both personal and non-personal, with third parties such as advertisers, sponsors, and promotional or marketing partners, as well as our current and future affiliated companies and business partners. If involved in a merger, asset sale, or other business reorganization, we may share or transfer your information to our successors-in-interest. We may also engage trusted third-party service providers — for hosting, database storage, e-mail management, payment processing, and order fulfillment — who receive your information solely to perform these services.

We may share portions of log file data, including IP addresses, with analytics partners for auditing, research and reporting purposes. We may also disclose information to government or law enforcement officials where we believe necessary to comply with legal process or protect our rights, the public, or to prevent illegal activity.

How Do We Use The Information We Collect?

• To personalize your experience
• To improve our app
• To improve customer service
• To process transactions
• To administer a contest, promotion, survey or other site feature
• To send periodic emails

How Do We Use Your Email Address?

By submitting your email address, you agree to receive emails from us. You may unsubscribe at any time via the opt-out link included in each email. We do not send unsolicited commercial emails. Email addresses submitted through the order processing page are used solely to send information about your order, unless provided elsewhere for other stated purposes.

How Long Do We Keep Your Information?

We keep your information only as long as necessary to provide the Service and fulfil the purposes described in this policy. When no longer needed and there is no legal obligation to retain it, we remove it from our systems or depersonalize it.

How Do We Protect Your Information?

We implement a variety of security measures to maintain the safety of your personal information, including secure servers and SSL encryption for sensitive data. Private information such as credit card details is never kept on file after a transaction. We cannot, however, guarantee absolute security of any information transmitted to VidiEdge.

Could My Information Be Transferred to Other Countries?

VidiEdge is incorporated in South Africa. Information collected via our app may be transferred to and hosted by offices, personnel or third parties located anywhere in the world. By using our Service, you voluntarily consent to this trans-border transfer and hosting of your information.

Can I Update or Correct My Information?

You can contact us to update, correct, or delete your personally identifiable information, or to change your communication preferences, by cancelling your account. We may take reasonable steps to verify your identity before granting profile access or making corrections. It may not be technologically possible to remove every record from backup systems, but active databases will be updated as soon as reasonably practicable.

Sale of Business & Affiliates

We reserve the right to transfer information to a third party in the event of a sale, merger, or other transfer of assets, provided the third party agrees to adhere to this Privacy Policy. We may also disclose information to our Corporate Affiliates, who will treat it in accordance with the terms of this Policy.

Governing Law

This Privacy Policy is governed by the laws of South Africa, excluding its conflict of laws provisions. You consent to the exclusive jurisdiction of South African courts in connection with any dispute arising under this Policy.

Cookies

VidiEdge uses Cookies to identify the areas of our app you have visited. Cookies enhance performance and functionality but are non-essential to core use. We never place Personally Identifiable Information in Cookies. Blocking cookies may prevent certain features from functioning correctly.

Remarketing Services

We use remarketing (retargeting) services to serve ads across the internet to people who have previously visited our app.

Payment Details

Any credit card or other payment processing details you provide are stored in the most secure manner possible.

Kids' Privacy

If a parent or guardian becomes aware that their child has provided us with Personal Data without permission, please contact us. If we become aware of Personal Data collected from anyone under the age of 13 without verified parental consent, we take steps to remove that information from our servers.

Third-Party Services & Google Maps API

We may include or link to third-party content or services. VidiEdge is not responsible for the accuracy, legality or quality of any Third-Party Services. Our Google Maps API integration may collect information from you and your device for security purposes, held in accordance with Google's own Privacy Policy.

GDPR

For users in the European Economic Area, we apply GDPR principles as a baseline standard worldwide: personal data is processed fairly and transparently, collected only for specified purposes, retained no longer than necessary, and you have the right to access, update, delete, restrict, or port your data.

Data Subject Rights — Access, Portability and Deletion

We store personal data for up to 6 years unless your account is deleted, in which case we dispose of data in accordance with our Terms of Service and this Policy, and will not hold it longer than 60 days.

California Residents (CCPA / CalOPPA)

California residents have the right to know and access categories of Personal Information we collect, the right to equal service, and the right to request deletion of their Personal Information. We do not sell the Personal Information of our users. Requests are responded to within one month of receipt.

Changes To Our Privacy Policy

We may update this Privacy Policy from time to time. Unless otherwise required by law, we will notify you before changes take effect and give you an opportunity to review them. Continued use of the Service after changes take effect means you accept those changes.

Contact Us

Don't hesitate to contact us if you have any questions.
Via Email: huntlyza@gmail.com